Customer Support

Technical Assistance

If you need assistance, please email or phone us. Email us a picture if it would clarify your situation and help us to promptly resolve it.

Phone: 541-757-1100

Please share your application problems and success with us. We use the accumulated knowledge base to help our customers. From time to time we publish customer suggestions and solutions on our web site.

If you have a report, paper or article that mentions our equipment, we would be pleased to include it on our web site.

Parts and Service

Contact us by email or phone if you need parts or service for your Mater Seed Equipment.

Phone: 541-757-1100

Warranty
The Mater Seed Equipment (MSE) products manufactured by OEM, Inc. are covered by a one year limited warranty. This warranty period extends for one year from date of shipment.
THIS WARRANTY COVERS ONLY PRODUCTS WHICH OEM MANUFACTURES UNDER THE MATER SEED EQUIPMENT NAME AND DOES NOT COVER PRODUCTS WHICH WE SELL THAT ARE MADE BY OTHERS.
ALL MATER SEED EQUIPMENT (MSE) PRODUCTS ARE COVERED AGAINST DEFECTS IN MANUFACTURE AND EQUIPMENT FAILURE FOR THE DURATION OF THE LIMITED WARRANTY PERIOD.
MSE MAKES NO CLAIMS AS TO THE MERCHANTABILITY AND FITNESS OF THE PRODUCT FOR A PARTICULAR PURPOSE.
EMAIL OR CALL MSE TO PLACE YOUR WARRANTY CLAIM. DO NOT RETURN DEFECTIVE ITEMS WITHOUT FIRST NOTIFYING MSE AND OBTAINING A RETURN AUTHORIZATION. YOU ARE RESPONSIBLE FOR SHIPPING CHARGES ON ITEMS RETURNED FOR EVALUATION.
Phone: 541 757 1100
THIS IS NOT AN ON-SITE WARRANTY. MSE FACTORY STAFF CONSULTS WITH YOU AND PROVIDES TROUBLESHOOTING GUIDANCE BY EMAIL FAX OR PHONE.
IF REQUESTED, SEND THE DEFECTIVE ITEM FREIGHT PREPAID TO THE MSE FACTORY. AT ITS SOLE DISCRETION, MSE MAY REPAIR, REPLACE OR REFUND YOUR PURCHASE PRICE FOR THAT ITEM. MSE IS NOT OBLIGATED TO REPLACE ITEMS THAT IN ITS OPINION HAVE BEEN ALTERED, IMPROPERLY USED OR ABUSED.
MSE DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES LISTED IN THIS LIMITED WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. THIS SPECIFICALLY EXCLUDES ANY LIABILITY FOR THIRD-PARTY CLAIMS FOR DAMAGES OR FOR PRODUCTS NOT BEING AVAILABLE FOR USE.
MSE’S LIABILITY WILL BE NO MORE THAN THE AMOUNT OF PURCHASE PRICE FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS AMOUNT IS THE MAXIMUM FOR WHICH MSE IS RESPONSIBLE.